Refund & Revisions Policy

Each order includes a set number of revision rounds, shown on your order detail page. A revision is a request to adjust deliverables within the original scope of the request (e.g. adjusting a design detail, re-cutting a video, tweaking ad copy).

Requests that go beyond the original scope (a materially different design, new footage, or an unrelated deliverable) are treated as a new request and quoted separately.

Additional revision rounds beyond the included limit can be purchased: contact us via your order's message thread for a quote.

If you cancel a request before our team has started work on it, you are entitled to a full refund.

Once work has started, fixed-price ('starting from') services may be eligible for a partial refund reflecting work already completed, at our discretion, if you cancel before delivery.

Custom-quote services (typically marketing, content, and production work billed against a scope we've agreed with you) are non-refundable once work has started, given the bespoke time and resources committed, unless we fail to deliver the agreed scope.

Deliverables that have been fully delivered and downloaded are non-refundable, but remain eligible for revisions per Section 1.

Because these services involve time-sensitive clinical case work, once our technicians have begun designing against your uploaded case file, the service is treated as started for the purposes of Section 3.

If a design cannot be completed due to insufficient or unusable case files you provided (e.g. an unusable scan), we will contact you to request corrected files before charging for further work.

Message our team through your order's message thread in the portal, or email hello@dentadynamics.com with your invoice number. We aim to respond within 2 business days.

Approved refunds are returned to your original payment method within 5–10 business days, subject to processing times of PayPal or your bank.

We ask that you contact us before filing a chargeback with your bank or PayPal: most issues can be resolved faster directly with our team. Unwarranted chargebacks may result in suspension of your account.